I was pretty excited about getting FiOS. That was about a year ago, this is now. They've started throttling NetFlix. I'm done with them unless they publicly apologize and change.
Let me get this straight. They are holding out for NetFlix to pay them to pass along network traffic that their (Verizon's) customers are demanding. For which Verizon's customers already paid dearly to get access to the internet. Now these same customers are just trying to use it. Seriously. Just treat your customers like dirt. Good for you - but I'm out.
[Update 2014-03-06] I didn't expect my FCC complaint to do anything. At all. But via email, I got this letter today:
March 06, 2014
Verizon Customer Advocacy
290 West Mount Pleasant Avenue
Dispatch Floor 2, DRC
Livingston, NJ 07039
Dear Mr. Bulkeley:We'll see if anything comes of it. Presumably not.
Verizon is in receipt of the complaint filed with the FCC regarding your broadband service. Verizon is committed to providing quality customer service and appreciates the opportunity to review your concerns.
I sincerely apologize for the trouble and inconvenience you have experienced. Verizon will be in contact with you regarding this matter. I attempted to contact you on the telephone number provided on the complaint and was unable to leave a voicemail for you.
Should you have any questions prior to Verizon contacting you back , please feel free to call my office at the number listed below.
Thank you again for taking the time to express your concerns. We will address your concerns as quickly as possible.
Sincerely
Ms. Thomas
Customer Advocacy
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